Eturn Policy (see below for Instrument Return Policy): You can purchase items from Shopify with confidence as every item we sell comes with our highest recommendation. If you are not completely satisfied or the item isn’t what you expected, just return it to us within 30 days along with sales receipt. The product must be in new condition and with its original packaging. (Opened boxes of reeds are not returnable) Please note that products which were originally sent on a trial basis are not returnable after the trial period. Note: If your original order qualified for free shipping, you may be issued a full refund less our original shipping costs.
Instrument Return Policy:All instruments, except special orders, are sent on a 7-Day Trial basis (Trial Period begins after instrument is received). The customer assumes full responsibility for the safe and proper care of the trial instrument. Any damaged or missing accessories will be billed to the customer's account. The customer is responsible for shipping the instrument back to us. After the Trial Period, the purchase becomes final and the instrument is not returnable.